Liaisons

Consulter les itinéraires et les offres que nous vous proposons.

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LIAISONS ANEK LINES

From 01/11/2019 to 31/12/2020

DAILY DEPARTURES
PIRAEUS CHANIA
DEPARTURE ARRIVAL*
21:00 06:00

* The following day

DAILY DEPARTURES
CHANIA PIRAEUS
DEPARTURE ARRIVAL*
22:00 06:30

* The following day

From 01/11/2019 to 31/12/2020

DAILY
PIRAEUS HERAKLION
DEPARTURE ARRIVAL
21:00 06:00*

* The following day

DAILY
HERAKLION PIRAEUS
DEPARTURE ARRIVAL
21:00 06:00*

* The following day

LE PIRÉE- CRÈTE

 

Nous voudrions vous informer que les offres suivantes sont valables :

  1. 30% de réduction sur le tarif des itinéraires journaliers, les cabines et tous les véhicules de tourisme.
  2. 20% de réduction sur le tarif des itinéraires de nuit, les billets de retour, pour les billets émis en même temps que les billets ‘aller’.
    Sur les itinéraires journaliers : remise sur le billet de retour uniquement en classe économique et sièges-avion.
  3. Pour les groupes de 4 personnes, la 4e voyage GRATUITEMENT en cabine 4 personnes, extérieure ou intérieure (A4 ou AB4)
    à condition que les 4 personnes voyagent dans la même cabine, sous le même numéro de réservation et que les deux billets soient entiers (tarif entier).
    Si certains passagers ont droit à une réduction, le billet gratuit est offert au passager ayant droit à la réduction la plus importante.
    En outre, est également valable la réduction de retour de 20% sur les billets entiers, sur les itinéraires de nuit.
    L’offre est également valable sur les itinéraires de jour.
  4. 20% de réduction pour les passagers titulaires des cartes SeaSmiles et Anek Smart, en classe économique et siège-avion.
  5. 10% de réduction pour les titulaires des cartes SeaSmiles et Anek Smart, sur les cabines, les véhicules de tourisme particuliers et les motocyclettes.

Note :

Les réductions ne sont pas cumulables. Dans tous les cas, il est accordé une réduction : celle qui représente le taux le plus élevé.

RÉDUCTIONS COMMERCIALES & PIÈCES JUSTIFICATIVES HÉRAKLION

Étranger

01.01.21 – 31.05.21 & 01.10.21 – 31.12.21

GREECE – ITALY PATRAS IGOUMENITSA ANCONA
DEPARTURE DEPARTURE ARRIVAL*
MON(1) TUE (1), WED (1) & SUN (1) 17:30 23:59 16:30
THURSDAY (1)
FRI & SAT 17:30 23:15 14:00

* The following day

No sailings on: 01.01 & 25.12

(1) On 10.01, 11.01, 12.01, 13.01, 14.01, 17.01, 18.01, 19.01, 07.02, 08.02, 09.02, 14.02, 15.02 & 16.02: Patras (Dep. 17:30) – Igoumenitsa (Dep. 23:15) – Ancona (Arrival 14:00 the following day)

ITALY – GREECE ANCONA IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL*
MONDAY (1)
TUE(1), WED (1), THU (1) & FRI (1) 13:30 08:00 14:30
SAT & SUN 16:30 09:30 15:00

* The following day

No sailings on: 01.01, 21.01, 11.02, 18.02 & 25.12

(1) On 11.01, 12.01, 13.01, 14.01, 15.01, 18.01, 19.01, 20.01, 08.02, 09.02, 10.02, 15.02, 16.02, 17.02: Ancona (Dep. 16:30) – Igoumenitsa (Arrival 09:30 the following day) – Patras (Arrival 15:00 the following day)

02.07.21 – 08.08.21

GREECE – ITALY PATRAS IGOUMENITSA CORFU ANCONA
DEPARTURE DEPARTURE DEPARTURE ARRIVAL*
MON 14:30 20:15 11:00
17:30 12:00
TUE, THU, SAT, SUN 14:30 20:15 11:00
WED & FRI (1) 17:30 12:00
19:30 20:45 10:45

* The following day

(1) On Friday 02.07 the itineray Igoumenitsa – Corfu – Ancona will operate as follows: Patras (Dep. 14:30) – Igoumenitsa (Dep. 20:15) – Ancona (Arrival 11:00, 03.07)

ITALY – GREECE ANCONA CORFU IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL* ARRIVAL*
MON, WED, FRI, SUN 13:30 06:30 12:00
TUESDAY 13:30 05:30 06:45
16:30 09:30 15:00
TUESDAY 15:00 07:00 08:15
16:30 09:30 15:00
SATURDAY 13:30 06:30 12:00
16:30 09:30 15:00

* The following day

09.08.21 – 05.09.21

GREECE – ITALY PATRAS IGOUMENITSA CORFU ANCONA
DEPARTURE DEPARTURE DEPARTURE ARRIVAL*
MONDAY 09.08 14:30 20:15 11:00
17:30 23:15 14:00
MONDAY 16.08 14:30 20:15 11:00
17:30 12:00
MON 23.08 & 30.08 17:30 23:15 14:00
19:30 20:45 10:45
TUE, THU, SAT, SUN 14:30 20:15 11:00
WEDΝESDAY 17:30 12:00
19:30 20:45 10:45
FRIDAY 17:30 23:15 14:00
19:30 20:45 10:45

* The following day

ITALY – GREECE ANCONA CORFU IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL* ARRIVAL*
MON, WED, FRI, SUN 13:30 06:30 12:00
TUESDAY (1) 13:30 05:30 06:45
16:30 12:00
THURSDAY(2) 15:00 07:00 08:15
16:30 12:00
SATURDAY 14.08 & 04.09 13:30 06:30 12:00
16:30 09:30 15:00
SATURDAY 21.08 & 28.08 13:30 06:30 12:00
16:30 10:30

* The following day

(1) On Tuesday 10.08 the itinerary Ancona – Patras will operate as follows: Ancona (Dep. 16:30) – Igoumenitsa (Arrival 09:30, 11.08) – Patras (Arrival 15:00, 11.08)
(2) On Thursday 02.09 the vessel will not call at the port of Corfu: Ancona (Dep. 15:00) – Igoumenitsa (Arrival 08:00, 03.09)

NOTES:

  • Departures and arrivals are indicated in local times.
  • Arrival times quoted indicate the time the vessel arrives at the entrance of the port.

01.01.21 – 31.05.21 & 01.10.21 – 31.12.21

GREECE – ITALY PATRAS IGOUMENITSA BARI
DEPARTURE DEPARTURE* ARRIVAL*
DAILY 17:30 23:59 09:00

* The following day

No sailings on: 01.01, 24.12, 25.12 & 31.12

On Monday 03.05: Patras (Dep. 17:30) – Igoumenitsa (Dep. 23:59) – Corfu (Dep. 01:30 on 04.05) – Bari (Arr, 09:30 on 04.05)

ITALY – GREECE BARI IGOUMENITSA PATRAS
DEPARTURE ARRIVAL ARRIVAL*
MON – SAT 19:30 05:30* 13:00
SUN 13:30 23:00 07:00

* The following day

No sailings on: 01.01, 24.12, 25.12 & 31.12

On Thursday 29.04: Bari (Dep. 19:30) – Corfu (Arr. 04:30 on 30.04) – Igoumenitsa (Arr. 06:00 on 30.04) – Patras (Arr. 13:00 on 30.04)

01.06.21 – 30.06.21 & 20.09.21 – 30.09.21

GREECE – ITALY PATRAS IGOUMENITSA CORFU BARI
DEPARTURE DEPARTURE* DEPARTURE* ARRIVAL*
DAILY except WEDNESDAY 17:30 23:59 09:00
WEDNESDAY 17:30 23:59 01:30 09:30

* The following day

ITALY – GREECE BARI CORFU IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL ARRIVAL*
MON – TUE- WED – FRI – SAT 19:30 05:30* 13:00
THURSDAY 19:30 04:30 06:00* 13:00
SUNDAY 13:30 23:00 07:00

* The following day

01.07.21 – 22.07.21

GREECE – ITALY PATRAS IGOUMENITSA CORFU BARI
DEPARTURE DEPARTURE* DEPARTURE* ARRIVAL*
MON – TUE – THU – FRI – SUN 17:30 23:59 09:00
WEDNESDAY & SATURDAY 17:30 23:59 01:30 09:30

* The following day

ITALY – GREECE BARI CORFU IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL ARRIVAL*
MON – TUE – WED 19:30 05:30* 13:00
THU – FRI – SAT 19:30 04:30 06:00* 13:00
SUNDAY 13:30 23:00 07:00

* The following day

23.07.21 – 22.08.21

GREECE – ITALY PATRAS IGOUMENITSA CORFU BARI
DEPARTURE DEPARTURE DEPARTURE* ARRIVAL*
MON – TUE – THU – SUN 17:30 23:59 09:00
WEDNESDAY 17:30 23:59 01:30 09:30
FRIDAY 17:30 07:30
23:59 01:30 08:30
SATURDAY 23:59 01:30 08:30

* The following day

ITALY – GREECE BARI CORFU IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL ARRIVAL*
MON – TUE – WED 19:30 05:30* 13:00
THURSDAY 19:30 04:30* 06:00* 13:00
FRIDAY 12:00 21:00 22:30
SATURDAY 12:00 21:00 22:30
SUNDAY 19:30 05:30* 13:00
13:30 23:00 07:00

* The following day

23.08.21 – 19.09.21

GREECE – ITALY PATRAS IGOUMENITSA CORFU BARI
DEPARTURE DEPARTURE* DEPARTURE* ARRIVAL*
MON – TUE – THU – FRI 17:30 23:59 09:00
WED,SAT & SUN 17:30 23:59 01:30 09:30

* The following day

ITALY – GREECE BARI CORFU IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL ARRIVAL*
MON – TUE – WED – FRI – SAT (1) 19:30 05:30* 13:00
THURSDAY 19:30 04:30 06:00* 13:00
SUNDAY 13:30 23:00 07:00

* The following day

(1) Via Corfu on Saturday 28.08: Bari (Dep. 19:30) – Corfu (Arr. 04:30 on 29.08) – Igoumenitsa (Arr. 06:00 on 29.08) – Patras (Arr. 13:00 on 29.08)

NOTES:

  • Departures and arrivals are indicated in local
  • Arrival times quoted indicate the time the vessel arrives at the entrance of the port.

01.01.21 – 23.05.21 & 01.10.21 – 31.12.21

GREECE – ITALY PATRAS IGOUMENITSA VENICE
DEPARTURE DEPARTURE* ARRIVAL**
MONDAY 23:00 06:30 07:00
THU & FRI 23:59 06:30 07:00

* The dollowing day

** Two days after

No sailings on: 01.01, 07.01, 14.01, 12.02, 19.02 & 23.12

ITALY – GREECE VENICE IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL*
WED &  SUN 12:00 14:30 21:00
SATURDAY 13:30 16:00 22:30

* The following day

No sailings on:02.01, 09.01, 16.01, 14.02, 21.02 & 25.12

24.05.21 – 30.06.21 & 06.09.21 – 30.09.21

GREECE – ITALY PATRAS IGOUMENITSA CORFU VENICE
DEPARTURE DEPARTURE* DEPARTURE* ARRIVAL**
MONDAY 23:00 06:30 07:00
THURSDAY 23:59 06:30 07:00
FRIDAY 23:59 06:30 07:45 07:30

* The following day

** Two days after

 ITALY – GREECE VENICE CORFU IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL* ARRIVAL*
WEDNESDAY 12:00 14:30 21:00
SATURDAY 13:30 16:00 22:30
SUNDAY (1) 12:00 13:45 15:00 21:30

*The following day

(1) On Sunday 26.09 the vessel will not call at the port of Corfu: Venice (Dep. 12:00) – Igoumenitsa (Arr. 14:30, 27.09) – Patras (Arr. 21:00, 27.09)

01.07.21 – 05.09.21

 GREECE – ITALY  PATRAS IGOUMENITSA VENICE
DEPARTURE DEPARTURE* ARRIVAL**
MONDAY 23:00 06:30 07:00
THUSDAY 23:59 06:30 07:00

* The following day

** Two days after

ITALY – GREECE VENICE IGOUMENITSA PATRAS
DEPARTURE ARRIVAL* ARRIVAL*
WEDNESDAY 12:00 14:30 21:00
SATURDAY 13:30 16:00 22:30

*The following day

NOTES:

  • Departures and arrivals are indicated in local
  • Arrival times quoted indicate the time the vessel arrives at the entrance of the port.
ADRIATIC DISCOUNTS AND SERVICES FOR INDIVIDUAL PASSENGERS & PRIVATE VEHICLES 2021

(Valid for strategic/brochure fares)

20% EARLY BOOKING

  • Valid for new reservations and ticket issuance until 31st March
  • Valid for one-way or round-trip travel until 31st December

Ancona: Discount applies on all individual passenger fares, on fares for vehicles up to 6 meters long & 2 meters high, cars with roof box over 2 meters high, trailers up to 2,50 meters long & 2 meters high and on fares for motorcycles. The discount is not applicable to reservations with all other vehicle categories as well as to Camping on Board reservations.

Bari & Venice: Discount applies on all individual passenger and vehicle fares and to Camping on Board reservations. 

  • Reservations may be changed or cancelled without fees until 30th April
  • If the travel dates or itineraries are changed or ticket is turned into open date after 30th April 2021, difference between early booking and brochure fares has to be paid – difference is calculated on the affected
  • Early Booking tickets are non-refundable after 30th April
  • Tickets may be issued with an open return (outbound leg with early booking discount, inbound leg with brochure return fares – no further early booking discount).
  • Discount is given on top of all other discounts mentioned below (apart from the child discount).
  • Tickets must be issued within 21 days following booking

 20% FAMILY & FRIENDS

  • 20% discount for 3 or 4 passengers traveling together in the same AA3/AB3 or A4/AB4
  • Discount also applies on all vehicle fares excluding trailers and
  • All passengers and vehicle (if any) must travel with the same reservation

20% AIRSEAT / DECK

  • 20% discount for minimum 3 passengers (over 4 years old) traveling in air seat or
  • Discount also applies on fares for vehicles up to 6m long & 2m high (excluding trailers & motorcycles), and on fares for cars with roof box over 2 meters
  • The discount is not applicable to reservations with all other vehicle categories as well as to Camping on Board
  • All passengers and vehicle (if any) must travel with the same reservation code and on common travel

INFANTS

  • Children under the age of 4 years old who do not occupy a bed/berth/air seat pay 5,50€ per passage.
  • Children under the age of 4 years old who occupy a bed/berth/air seat pay the 50% of the selected adult

50% CHILDREN

  • Children between the ages of 4 and 16 years old pay the 50% of the selected adult
  • Children traveling in cabins must be accompanied by an

20% YOUTH

  • All passengers between 17 and 25 years old are entitled to a 20%
  • Discount also applies on fares for vehicles up to 6m long & 2m high, vehicles up to 6m long & over 2m high, cars with roof box over 2 meters high and motorcycles. Not valid for
  • The discount is valid for Camping on Board
  • Holders of the ISIC student card (International Student Identity Card) and the EYC card (European Youth Card) are also entitled to the 20% discount, regardless their
  • Youth passengers under 18 years old traveling in cabins must be accompanied by an

20% SENIORS

  • All passengers 60 years old and over are entitled to a 20%
  • Discount also applies on fares for vehicles up to 6m long & 2m high, vehicles up to 6m long & over 2m high, cars with roof box over 2 meters high and motorcycles. Not valid for
  • The discount is valid for Camping on Board reservations.

30% RETURN DISCOUNT

  • Valid only when outbound and return tickets are issued at the same time and in the same reservation code (passenger names and vehicle type have to be the same in both legs of the reservation).
  • The reduction is cumulative with all other reductions since it is already included in the price

25% AUTOMOBILE / CAMPING CLUBS & ASSOCIATIONS

  • 25% reduction on vehicles of specific automobile & camping clubs & associations. Discount applies on the vehicle fare
  • Discount does not apply to Camping on Board reservations on Ancona line for the following period: Ancona – Greece: not valid from 01st July until 15th August, Greece – Ancona: not valid from 01st August until 15th
  • The 25% discount is combinable with the senior, youth and children discounts granted to the passengers (i.e. the vehicle is granted the 25% discount and the youth passenger the 20% discount etc.)
  • Offer is not valid for unaccompanied
  • Evidence of membership has to be presented at the point of reservation & check-in.
  • Limited capacity

20% SEASMILES / ANEKSMART DISCOUNT

  • Seasmiles / Aneksmart SILVER & GOLD members are entitled to a 20% discount.
  • Discount also applies on all vehicle fares excluding trailers and open deck
  • Upon booking, the membership card number must be included in the reservation in order to get the
  • During check-in at port, the membership card must be

30% ON DOMESTIC TICKETS

  • Valid for passenger and vehicle (all categories)
  • The discount is valid on the outbound and inbound leg of the Domestic Line ticket and is not cumulative with any other Domestic Line
  • Valid in combination with a trip on the Adriatic Sea. The Adriatic Sea tickets and the Domestic Lines tickets (Cyclades, Dodecanese, North Aegean islands, Sporades, Saronic islands & Crete) must be issued

All above discounts are not cumulative and only one of them (the greater) is granted at a time (unless otherwise stated in the reduction terms).

Discounts do not apply to fuel surcharge, to fares for pet carriage and to Pure cabin surcharge.

SUMMARIZED TABLE OF ADRIATIC DISCOUNTS

 

ADDITIONAL INFORMATION / SERVICES

CAMPING ON BOARD

  • Available from 01/04/21 – 31/10/201.
  • Vehicle is accommodated on open deck and fare to be applied is the respective vehicle fare + deck fare for the
  • Camping on Board is permitted for clients traveling with officially registered camping vehicles (campers and caravans). Regular cars and/or minibus vehicles are not permitted for camping on Clients will be requested to show their vehicle registration documents at check-in, any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the campers’ area.

SINGLE OCCUPANCY

  • Single occupancy is available in the cabin categories LUX, A2 and AB2 (AB2 not available for single use on SUPERFAST XI) and has the following surcharge:

Ancona: 50% during low season and 70% during middle & high season.

Bari and Venice: 70% during all seasons.

LUX CABINS

  • Passengers accommodated in LUX cabins are offered free breakfast in the A la Carte or Self Service Restaurant.
  • Lux cabins are available on SUPERFAST XI, OLYMPIC CHAMPION, HELLENIC SPIRIT and ASTERION II.

DORMITORIES

  • Six berth dormitories are located in a unified area, divided into male and female sections, each with communal shower and
  • Dormitories are available on board SUPERFAST XI & ASTERION

PET TRANSPORTATION

Pet in kennel: €20 per pet, per way (non-commissionable).

Pet in cabin: €50 per pet, per way (non-commissionable).

  • Available only to clients traveling with pet in the
  • Maximum two (2) pets per cabin
  • Available pet cabin categories:
    • 4-bed outside pet cabins that can be sold as 4-bed (A4K), triple (A3K), double (A2K) or single (A1K) pet cabins are available on SUPERFAST I, SUPERFAST II, SUPERFAST XI, HELLENIC SPIRIT, OLYMPIC CHAMPION & ASTERION II.
    • 2-bed outside pet cabins that can be sold as double (A2K) or single (A1K) pet cabins are available on HELLENIC SPIRIT, OLYMPIC CHAMPION & ASTERION
    • 4-bed inside pet cabins that can be sold as 4-bed (B4K), triple (B3K), double (B2K) or single (B1K) pet cabins are available on SUPERFAST I, SUPERFAST II, SUPERFAST XI, HELLENIC SPIRIT, OLYMPIC CHAMPION.
  • Single occupancy of pet cabins:

Ancona: Single occupancy has a supplement of 50% on the respective A2K / B2K fare during low season and 70% on the respective A2K / B2K fare during middle and high season.

Bari and Venice: Single occupancy has a supplement of 70% on the respective A2K / B2K fare during all year.

  • Pet cabins are not available on a per bed

PURE CABINS

 Pure cabin surcharge: €50 per cabin, per way (non-commissionable).

  • The “PURE CABIN” has proven to be a successful product with its cutting edge purification process that offers the ultimate in comfort and
  • Available pure cabin categories:
  • LUX 2-bed outside pure cabins that can be sold as double (L2P) or single (L1P) pure cabins are available on SUPERFAST XI
  • 4-bed outside pure cabins that can be sold as 4-bed (A4P), triple (A3P), double (A2P) or single (A1P) pure cabins are available on SUPERFAST XI
  • 4-bed inside pure cabins that can be sold as 4-bed (B4P), triple (B3P), double (B2P) or single (B1P) pure cabins are available on SUPERFAST XI
  • Single occupancy of a L1P cabin has a supplement of 50% of the respective L2P fare during low season and a supplement of 70% during middle and high
  • Single occupancy of an A1P or B1P cabin has a supplement of 100% of the respective A2P/B2P fare during all
  • Pure cabins are not available on a per bed

SPECIAL NEED CABINS

  • Available special need cabin categories:
  • 4-bed outside special need cabins that can be sold as 4-bed (SN4), triple (SN3), double (SN2) or single (SN1) special need cabins are available on SUPERFAST XI
  • 4-bed inside special need cabins that can be sold as 4-bed (SN4), triple (SN3), double (SN2) or single (SN1) special need cabins are available on ASTERION II
  • 3-bed outside special need cabins that can be sold as triple (SN3), double (SN2) or single (SN1) special need cabins are available on SUPERFAST I & SUPERFAST II
  • 2-bed outside special need cabins that can be sold as double (SN2) or single (SN1) special need cabins are available on HELLENIC SPIRIT & OLYMPIC

Single occupancy of special need cabins:

Ancona: Single occupancy has a supplement of 50% on the respective SN2 fare during low season and 70% on the respective SN2 fare during middle and high season.

Bari and Venice: Single occupancy has a supplement of 70% on the respective SN2 fare during all year.

  • Special need cabins are not available on a per bed
  • Special need cabins are available upon request from Capacity Management Department

Fuel surcharge is applicable on Strategic and NET IT fares as follows:

Ancona: Fuel surcharge of Euro 12 per passenger (excluding infants in any accommodation category) and Euro 13 per vehicle (excluding motorcycles), per way – not included in above fares.

Bari: Fuel surcharge of Euro 2 per passenger (excluding infants in any accommodation category) and Euro 3 per vehicle (excluding motorcycles), per way – not included in above fares.

Venice: Fuel surcharge of Euro 9 per passenger (excluding infants in any accommodation category) and Euro 13 per vehicle (excluding motorcycles), per way – not included in above fares.

ANEK-SUPERFAST will review the fuel surcharge on a regular basis with a view to adjusting it when appropriate.

Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties and Conventions and the general conditions of carriage (collectively referred to as “General Terms and Conditions”) as these conditions were determined by “ANEK SA – SUPERFAST ENDEKA (HELLAS) INC. & CO JOINT VENTURE” (hereinafter referred to as “the Company”). These General Terms and Conditions include exclusions and limitations of carriers’ liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms and Conditions of carriage of the Company are available upon request.

Timetables – Fares

Fares and timetables listed in the catalogue of the Company are based on conditions existing at the time of print. If any conditions should change after the time of print, the Company reserves the right to make changes to the timetable, the fares and the routes or to refrain from contractual obligations without prior notice. The Company however is not liable for any damages resulting thereof. The aforementioned conditions include any kind of unforeseeable circumstances like an increase in fuel prices or currency fluctuation. In the unlikely event that contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. The Company cannot be held liable for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. Schedules are subject to change without prior notice.

Reservation Requirements

In compliance with international SOLAS regulations and EU Law (Council Directive 98/41/EC of 18th June 1998), passengers are required to supply the following information during reservation: Name and Surname, Gender, Date of birth, Nationality, Contact phone number, Type and Registration number of vehicle (if applicable). Passengers from non- European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).

Ticket Validity

Tickets are valid for one year from the date of issue (not print or reservation) except for tickets with special fare that have restricted validity. A ticket is not transferable unless otherwise provided by law. The person allowed to travel is the person named on the ticket (passage contract). Change of a passenger’s name and surname on an issued ticket is not acceptable. The Company reserves the right to request passengers to present valid identification documents before travelling and will not be held liable if a passenger -other than the person entitled to travel under a ticket- who has presented identification documents to the Company corresponding to the passenger named on the ticket has travelled and/or has been reimbursed.

Exchange Rate

The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.

Cancellations – Refunds

Cancellations can be made at the travel agency, port agency, Premium Sales Agent or at the offices of the Company where reservation and payment were made. Depending on the time of cancellation and in relation to the travel date, the following amounts are refunded:

  • A 100% refund, up to 22 days prior to
  • A 80% refund, from 21 days up to 8 days prior to
  • A 50% refund, from 7 days to 24 hours prior to
  • The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.
  • In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not
  • In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation).
  • Above refund policy is not valid to tickets issued with a special In such cases, the cancellation terms of the offer are applicable.

Tickets can be converted to OPEN date tickets or to another departure date up to four (4) hours prior to ship’s departure. If these tickets are cancelled, the date the tickets have been converted to open date or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date.

A request for refund must be made in writing. Cancellations and refunds can only be settled through the travel agency, Premium Sales Agent or offices of the Company, where tickets were issued. Port Agencies may cancel a ticket once check-in has been finalized but cannot refund money. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.

Open Tickets

An open return date ticket, originally issued as open, not converted to open, is valid for one year from the date of issue (not print or reservation) and is refunded, if cancelled, with a 100% refund.

A ticket converted to open date ticket is valid for one year from the date of issue (not print or reservation) of the initial ticket and, if cancelled, it is refunded according to the cancellation policy of the initial ticket.

Passengers with an open return ticket must reserve their return journey well in advance through the travel agency, Premium Sales Agent, port agency or the offices of the Company, where reservation and payment were made. Open return fares are always calculated based on the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid by the passenger. Reservation takes place according to availability. The Company cannot always secure the reservation of the passengers on their desired travel dates or accommodation type. Alternative travel dates or accommodation types may be offered.

 Lost Tickets

In case of a lost ticket, the passenger must immediately notify the issuing travel agent, Premium Sales Agent, port agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valid identification at the port of departure.

Note: At check-in, all passengers must provide a valid identification card or passport.

Discounts

Following passengers are entitled discounted fares: a) infants, b) children, c) senior citizens, d) students, e) youths f) members of specific automobile associations & camping clubs, g) Aneksmart or Seasmiles loyalty club members. Valid proof that passengers are entitled discounted fares should be presented upon reservation and during check-in. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.

Group Requests

Group fares can be requested through the Company, travel agencies and Premium Sales Agents. A group consists of minimum 16 passengers. For the period from 15.07 until 15.09, a group consists of minimum 20 passengers.

Unaccompanied Children

The Company does not accept reservations for children under 15-years of age who are not accompanied by adults. Reservations for young people between 15 to 18-years of age can be accepted upon specific written permission by the parent or legal guardian for the unaccompanied voyage. Appropriate forms are available at the offices of the Company

Disabled passengers

On board our vessels there are specially designed cabins with easy access and operation to accommodate disabled passengers. Due to a limited number of such cabins, it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line.

Pets

On board our vessels there is a number of kennels available, which are necessary to be booked in advance. Furthermore, there is a limited number of cabins available for pet carriage. It is also necessary to reserve these in advance. Unaccompanied pets are not acceptable.

Owners or guardians are required to have their pet’s valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets a valid rabies immunization document is mandatory. For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. While walking on the open decks, pets are required to wear a muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws and regulations related to the above.

Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Excluded from the above-mentioned restrictions are animals that guard and assist people with disabilities that may accompany their owners. Owners must hold the appropriate certificates for these animals. Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company. For more information, passengers should contact the Customer Service department of the Company.

Camping on Board

Camping on board is permissible from April 1st to October 31st. The passengers travelling with a caravan or a camper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping-on-board passengers is strictly forbidden. Please pay special attention to the camping on-board instructions available on board. Camping on board is permitted for clients traveling with vehicles officially registered as camping vehicles, campers and caravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the open deck.

Meals & Drinks

Meals and drinks are not included in the price of the ticket.

Personal Belongings

Passengers may hand in their valuables for safekeeping at Purser’s Office, if their total value does not exceed 500€. The Company is not responsible for the loss of money or valuables left in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk on board during the voyage or call the Customer Service Direct Line. Personal belongings that have been left in vehicles will not be accessible during the voyage since entry to the garage is prohibited after ship’s departure.

Boarding Procedure / Entry Regulations

Due to our compliance with the security regulations of the ISPS (International Ship and Port Facility Security) code, all passengers are kindly required to proceed to the embarkation area, at least 3 hours prior to the scheduled departure time. All passengers are required to present their boarding card, a valid passport or ID, their vehicle’s license as well as any valid document that proves that they are entitled discounted tickets (if they have such tickets) during check-in and to the vessel’s authorized personnel. The Company reserves the Company’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond a doubt, his/her identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children also require official documents of identification. All persons and all items brought on board the Vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure, he/she must take all their carrying luggage and/or vehicle. In the case of vehicles of all kind, please bear in mind the possibility of you being unable to remove them from the vessel’s garage due to their pre-arranged parking positions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous materials is strictly prohibited.

Currency on board

The currency used on board is Euro. ATM cash points are available on board Superfast Ferries vessels. Major credit cards are accepted.

Telecommunications & Internet

The following communication options are available on board:

  • The use of personal cellular (mobile) phones during the entire duration of the voyage. There are different rates for this satellite roaming service. For any information about the rates of this service, please contact your mobile network
  • Wireless Internet connection (Wi-Fi) during the entire

Useful Information

Each cabin is characterized and offered as 2-bed, 3-bed or 4-bed, depending on the number of passengers that use it, and not the number of beds existing in the cabin, or the (extra) facilities it may provide. Passengers may freely use all public areas of the vessels (bars, restaurants, lounges, etc.). Sleeping in the lounges or corridors is prohibited. Passengers should comply with the crew’s instructions regarding the adherence to safety rules and the vessel’s good operation.

 

Modification of Terms

The Company reserves the right to modify or even unilaterally renew the above General Terms at any time, even after the completion of the booking process and is under no obligation to inform the passenger in advance. Indicatively, the Company may modify the terms of cancellations – returns – open tickets due to changes in the existing national or European legal framework, as amended specifically due to the COVID-19 pandemic and the consequent travel restrictions.

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