{"id":3385,"date":"2018-02-20T10:21:21","date_gmt":"2018-02-20T08:21:21","guid":{"rendered":"https:\/\/euroline.gr\/genikoi-oroi-metaforas\/"},"modified":"2021-09-27T09:57:32","modified_gmt":"2021-09-27T06:57:32","slug":"condizioni-generali-di-trasporto","status":"publish","type":"page","link":"https:\/\/euroline.gr\/it\/condizioni-generali-di-trasporto\/","title":{"rendered":"Condizioni Generali Di Trasporto"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1519114762875{background: #fafafa url(https:\/\/euroline.gr\/wp-content\/uploads\/2017\/06\/map-2.png?id=354) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][lab_heading title_tag=”H1″ title=”Condizioni Generali Di Trasporto” el_class=”tours-title destinations-title”]Vedi le seguenti condizioni di trasporto delle linee che serviamo[\/lab_heading][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1519114877552{background-color: #fafafa !important;}”][vc_column][vc_tta_accordion style=”modern” shape=”square” color=”white” spacing=”2″ gap=”2″ c_align=”center” active_section=”9″ collapsible_all=”true”][vc_tta_section title=”General Terms Piraeus – Chania & Piraeus – Heraklion” tab_id=”1519121178454-312c504d-cad0e8cb-82f1″][vc_column_text]GENERAL TERMS<\/strong><\/p>\n

 <\/p>\n

1. PASSENGER NAME LIST<\/strong><\/p>\n

According to EU Directive 98\/41 it is mandatory, for safety reasons, to list by name all passengers on every sailing.<\/p>\n

To make that possible, tickets are issued BY NAME<\/strong> and specifically must include:<\/p>\n

 <\/p>\n

– PASSENGER\u2019S FIRST AND LAST NAME<\/strong><\/p>\n

– GENDER: MALE\/FEMALE<\/strong><\/p>\n

– AGE: ADULT-CHILD-INFANT<\/strong><\/p>\n

– TYPE OF VEHICLE, PLATE No<\/strong><\/p>\n

\u0399n addition, the issuing agent must be notified of passengers requiring SPECIAL CARE.<\/p>\n

 <\/p>\n

PASSENGER\u2019S PHONE NUMBER::<\/strong><\/p>\n

Passengers are advised to provide their travel agency with a telephone number (preferably mobile phone number) so they can be contacted in case of emergency e.g. cancellation of departure due to bad weather conditions etc.
\nPassengers should check at ticket issue, if the data shown on the ticket is correct (date, time, itinerary, vessel\u2019s name, ID details, etc.)<\/p>\n

It is strictly forbidden to issue tickets on board; therefore for their convenience, passengers must contact their travel agent on time to book and issue their tickets.<\/p>\n

Children up to 5 years old:<\/strong> hey travel for free, without being entitled to a bed or a seat. It is obligatory to issue a Free of Charge ticket. Children traveling in cabins or seats, are entitled to 50% discount and they must be accompanied by an adult.<\/p>\n

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2. NUMBERED SEATS<\/strong><\/p>\n

Use is only allowed to the holders of numbered seat tickets.<\/p>\n

 <\/p>\n

3. EMBARKATION PROCEDURE<\/strong><\/p>\n

Passengers must:<\/p>\n

\u03b1) report at the embarkation area at least one (1) hour before departure.<\/p>\n

\u03b2) if travelling by car, one (1) hour before departure.<\/p>\n

Drivers are obliged to embark and disembark their vehicle. Vehicles\u2019 passengers must exit the vehicle before embarkation. Vehicles\u2019 priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.<\/p>\n

All passengers should be able to present their valid travel documents. The company reserves the right not to allow boarding in case of a passenger not having the travel documents required. In case a passenger wishes to disembark prior the ship\u2019s departure, he\/she is obliged to inform the vessel\u2019s<\/p>\n

Purser\u2019s Office and upon leaving the ship to take all of his\/her luggage as well. In case of vehicles, please mind that there is the possibility of being unable to remove them from the ship\u2019s garage due to their pre-arranged parking positions.<\/p>\n

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4. TICKET OPTION DATE<\/strong><\/p>\n

Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period, the booking is automatically cancelled.<\/p>\n

 <\/p>\n

5. OPEN DATE TICKETS<\/strong><\/p>\n

Open date tickets are not valid for boarding, unless a new ticket for a specific date or travel has been issued. Open date tickets are valid for 1 year from the date of issue. If passengers wish to travel during a period in which a higher tariff is in force, then they must pay the difference between the current and the pre-paid open ticket fare. Passengers with open date tickets must reserve their journey well in advance. The Company cannot secure the reservation of the passengers on their desired travel dates or accommodation type.<\/p>\n

Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, the date the ticket has been converted to open date ticket, is considered as the cancellation date. Any refund will be made according to the initial date of voyage.<\/p>\n

 <\/p>\n

6. CHANGES \u2013 TICKET CANCELLATION<\/strong><\/p>\n

Tickets can be invalidated by the issuing agency.<\/p>\n

Tickets cannot be invalidated by phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.<\/p>\n

The refund for the invalidated tickets can be made by the issuing agency and is valid for up to 1 year after the date of invalidation.<\/p>\n

Tickets can be converted to open date tickets, by phone. Tickets can be converted to another departure date, by phone.<\/p>\n

In this case, passengers must receive their tickets from the Port Offices at the port of departure, before embarkation.<\/p>\n

 <\/p>\n

CANCELLATION FEES<\/strong><\/p>\n

HIGH SEASON: 14\/12\/18-07\/01\/19, 08\/03\/19, 11\/03\/19, 19\/04\/19-05\/05\/19, 14\/06\/19, 17\/06\/19 & 28\/06\/19-01\/09\/19<\/strong><\/p>\n

 <\/p>\n

Up to 14 days prior to departure: <\/strong>Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.<\/p>\n

From 13 days and up to 7 days prior to departure: <\/strong>A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.<\/p>\n

From 6 days and up to 2 hours prior to departure: <\/strong>A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.<\/p>\n

2 hours prior and up to the departure: <\/strong>50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.<\/p>\n

After departure: <\/strong>Tickets cannot be cancelled or converted to open date tickets or for another departure date.<\/p>\n

 <\/p>\n

LOW SEASON: All the other dates except those mentioned in HIGH SEASON<\/strong><\/p>\n

 <\/p>\n

Up to 1 hour prior to departure: <\/strong>Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.<\/p>\n

1 hour prior and up to the departure: <\/strong>50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.<\/p>\n

After departure: <\/strong>Tickets cannot be cancelled or converted to open date tickets or for another departure date.<\/p>\n

 <\/p>\n

7. CANCELLATION OF DEPARTURE OR DELAY DUE TO EXTREME WEATHER CONDITIONS etc.<\/strong><\/p>\n

 <\/p>\n

DELAYED DEPARTURE:<\/strong><\/p>\n

Passengers and vehicles can embark without changing their tickets.<\/p>\n

 <\/p>\n

CANCELLATION OF DEPARTURE:<\/strong><\/p>\n

The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a new ticket for the next scheduled departure, subject to availability.<\/p>\n

 <\/p>\n

ATTENTION:<\/strong><\/p>\n

In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company\u2019s port agencies in order to be informed about the new departure time.<\/p>\n

 <\/p>\n

8. LOSS OF TICKET(S):<\/strong><\/p>\n

When a ticket is lost:<\/p>\n

\u03b1) a new ticket must be bought, in order to travel.<\/p>\n

\u03b2) passengers must report in writing, to the Company\u2019s Central or Port Offices, before the scheduled departure, the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket, as well as the number of the new ticket bought. If, after checking the company\u2019s records, the lost ticket has not been found used or replaced, within one (1) month after the departure date, the company will grant a ticket free of charge, for exactly the same value of the one lost.<\/p>\n

 <\/p>\n

9. SCHEDULES<\/strong><\/p>\n

Arrival times quoted indicate the time the vessel arrives at the entrance of the port. The Company is not responsible for any delays, changes or cancellation of itineraries which may have been caused due to bad weather conditions, orders coming from the Ministry of Mercantile Marine or from the Port Authorities or due to force majeure. The Company reserves the right, upon approval of the competent Ministry, to reschedule its vessels if necessary, as well as to modify the timetables. All changes are published on the Official Website of the Company and they are also announced to all the collaborating agencies.<\/p>\n

 <\/p>\n

10. FARES – DISCOUNTS<\/strong><\/p>\n

Fares include maritime transport and taxes. Catering is not included. The company reserves the right to change the fares. All discounts\/offers are
\nnot cumulative and only one (the greatest) is granted at a time. Passengers entitled to a discount, should mention it during the reservation and present all justifying documents when issuing the discounted tickets and also when boarding the vessel. After ticket issuance, no fare difference is refunded. For Group, bus or unaccompanied vehicles\u2019 fares, the prices are fixed upon request to the Company.<\/p>\n

 <\/p>\n

11. LUGGAGE – VALUABLES<\/strong><\/p>\n

Luggage should be placed in the designated areas of the vessels as per the crew\u2019s instructions. Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. The company is responsible for the damage or loss of luggage on board, only if they have been handed over for safe-keeping and a relevant receipt has been issued. The company cannot be held responsible for any loss of money or valuables left in the cabins, the ship’s common areas or the vehicles. Any loss should be reported at the ship’s Reception Desk or at the Customer Service Department.<\/p>\n

 <\/p>\n

12. PASSENGERS WITH SPECIAL NEEDS<\/strong><\/p>\n

On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance (please contact with company\u2019s Port Agencies or Reservations Dept., tel.: +30-210-4197400) or Call Center, tel. +30-210-8919700.<\/p>\n

 <\/p>\n

13. PET ACCOMMODATION<\/strong><\/p>\n

Pets travel in Pet cabins, which are available for pet carriage or in specially designed kennels on the ship’s deck. Due to the limited number of Pet cabins, it is necessary to reserve them in advance. For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated pet cabins), bars, restaurants and the ship\u2019s indoor public areas.<\/p>\n

When walking on the open deck, they should wear muzzle and be on a leash and accompanied by a guardian. Passengers traveling with a pet should hold updated health documents for their pet and are responsible for the pet\u2019s care, safety, hygiene and are obliged to comply with the regulations concerning animal care on board and they are solely responsible for any possible harm or damage by their animals to any third party.<\/p>\n

Special areas for the pets\u2019 daily hygiene are available on board. Unaccompanied pets are not accepted for embarkation.<\/p>\n

 <\/p>\n

14. CUSTOMER SERVICE DIRECT LINE<\/strong><\/p>\n

For any Customer Service inquiries, comments or suggestions, please contact:<\/p>\n

– or ATTICA GROUP vessels (SUPERFAST FERRIES & BLUE STAR FERRIES), tel.: +30 210-8919010, e-mail: cs.domestic@attica-group.com<\/a><\/p>\n

– for ANEK LINES vessels, tel.: +30 210-4197470. e-mail: customerservice@anek.gr<\/a><\/p>\n

 <\/p>\n

15. SAFETY ON BOARD<\/strong><\/p>\n

Passengers should comply with the instructions of the Master and the crew, regarding the maintenance of order, hygiene and safety on board. Persons refusing to comply with these demands, shall be denied access on board and will be reported to the Port Authorities. The company and the ship are not responsible for accidents, loss or damage prior to boarding and after disembarkation. Explosives, inflammable, incendiary and dangerous materials in general are strictly forbidden on board.<\/p>\n

 <\/p>\n

16. USEFUL INFORMATION<\/strong><\/p>\n

Cabins are characterized and used as 2-bed, 3-bed or 4-bed, depending on the number of passengers occupying it, not on the number of beds.
\nPassengers may use all the public areas of the ships (Bars, Restaurants, Lounges, etc).
\nSleeping or eating in the lounges or in the corridors is prohibited.
\nSmoking is prohibited, by the Greek Law, in public indoor areas and cabins of the ship.
\nEURO is the official currency on board.
\nOther entitlements-obligations to the passenger are under the Law 3709\/FEK.213\/14- 10-08, as it has been amended by Article 35 of Law 4150\/2013 (FEK 102A\u2019\/29-04- 2013.).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Termini e condizioni generali dell’Adriatico 2019″ tab_id=”1548244885794-5f4ad3e1-66ebe8cb-82f1″][vc_column_text]I passeggeri, i loro bagagli ed i veicoli al seguito sono trasportati in conformit\u00e0 con i Trattati e le Convenzioni Internazionali, il Codice Privato della Navigazione Marittima in Grecia e le condizioni generali di trasporto delle navi ANEK LINES, SUPERFAST FERRIES o Blue Star Ferries (di seguito nominate \u201cNave\/Navi\u201d), in quanto tali condizioni di trasporto (generalmente indicate come \u201cTermini e Condizioni Generali) sono state determinate dai Comandanti delle Navi in nome e per conto degli Armatori delle navi stesse (Comandanti e Armatori di seguito indicati con \u201cla Compagnia\u201d). Tali Termini e Condizioni Generali includono anche i limiti di responsabilit\u00e0 del vettore marittimo in caso di morte o malattia, di danneggiamento o smarrimento di veicoli e bagagli o di ritardi o cambi di rotta. Termini e Condizioni Generali di Trasporto della Compagnia sono disponibili in copia cartacea su richiesta.<\/p>\n

Orari e tariffe<\/strong><\/p>\n

Le tariffe e gli orari indicati nel presente catalogo sono formulati sulla base delle condizioni esistenti al momento della stampa. Se tali condizioni dovessero cambiare dopo la stampa del catalogo, la Compagnia si riserva il diritto di modificare gli orari, le tariffe e gli itinerari o di recedere dagli obblighi contrattuali senza alcun preavviso. La Compagnia, comunque, non \u00e8 responsabile per eventuali danni causati. Le suddette condizioni includono anche qualsiasi circostanza imprevedibile come aumento del prezzo del combustibile o oscillazioni valutarie. Nei rari casi in cui gli obblighi contrattuali non potessero essere adempiuti, il passeggero avrebbe diritto al rimborso totale degli importi versati.<\/p>\n

La Compagnia non pu\u00f2 essere ritenuta responsabile per ritardi causati da terzi, disposizioni delle autorit\u00e0 portuali o avverse condizioni atmosferiche. Gli operativi possono subire variazioni senza alcun preavviso<\/p>\n

RICHIESTE DI PRENOTAZIONE<\/strong><\/p>\n

In base alle irettive Internazionali SOLAS e alla Legislazione Europea (Community Directive 98\/41\/\u0395C del 18\/06\/1998), i passeggeri sono tenuti a fornire le seguenti informazioni all\u2019atto della prenotazione:<\/p>\n

Nome e Cognome, Sesso, Nazionalit\u00e0, Data di Nascita, Recapito telefonico, Tipologia e targa dell\u2019eventuale veicolo al seguito. I passeggeri di nazionalita extra- europea(e di paesi non aderenti al Trattato di Schengen) sono tenuti a fornire le seguenti ulteriori informazioni: Numero di Passaporto e relativa data di scadenza, data di scadenza del visto (se richiesto).<\/p>\n

VALIDITA\u2019 DEI BIGLIETTI<\/strong><\/p>\n

I biglietti sono validi un anno dalla data di emissione, salvo quelli che prevedono restrizioni di validit\u00e0. Un biglietto non \u00e8 trasferibile salvo diverse disposizioni di legge. La persona autorizzata a viaggiare \u00e8 quella nominata nel biglietto (contratto di viaggio).<\/p>\n

La Compagnia si riserva il diritto di richiedere ai passeggeri di mostrare il proprio documento di riconoscimento in corso di validit\u00e0 prima della partenza; non potr\u00e0 pertanto essere ritenuta responsabile se un passeggero, diverso dall\u2019intestatario del biglietto ma che abbia presentato un documento corrispondente all\u2019intestatario, sia stato autorizzato a viaggiare e\/o abbia avuto un rimborso.<\/p>\n

TASSO DI CAMBIO<\/strong><\/p>\n

I prezzi dei biglietti acquistati in paesi esteri o a bordo possono variare in base all\u2019oscillazione dei tassi di cambio.<\/p>\n

ANNULLAMENTI E RIMBORSI<\/strong><\/p>\n

Gli annullamenti sono possibili presso l\u2019Agente di Viaggi, l\u2019Agente Portuale, l\u2019Agente di Vendita Premium o gli Uffici della Compagnia presso cui sono state fatte le prenotazioni ed i pagamenti.<\/p>\n

Sono previsti i seguenti rimborsi in base alla data di annullamento (escluse le offerte speciali):<\/p>\n