{"id":3380,"date":"2018-02-20T10:21:21","date_gmt":"2018-02-20T08:21:21","guid":{"rendered":"https:\/\/euroline.gr\/genikoi-oroi-metaforas\/"},"modified":"2021-09-27T09:55:48","modified_gmt":"2021-09-27T06:55:48","slug":"termes-et-conditions-generales","status":"publish","type":"page","link":"https:\/\/euroline.gr\/fr\/termes-et-conditions-generales\/","title":{"rendered":"Termes et Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"

[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1519114762875{background: #fafafa url(https:\/\/euroline.gr\/wp-content\/uploads\/2017\/06\/map-2.png?id=354) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column][lab_heading title_tag=\u00a0\u00bbH1″ title=\u00a0\u00bbTermes et Conditions g\u00e9n\u00e9rales\u00a0\u00bb el_class=\u00a0\u00bbtours-title destinations-title\u00a0\u00bb]Voir ci-dessous les conditions de transport que nous suivons[\/lab_heading][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1519114877552{background-color: #fafafa !important;}\u00a0\u00bb][vc_column][vc_tta_accordion style=\u00a0\u00bbmodern\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbwhite\u00a0\u00bb spacing=\u00a0\u00bb2″ gap=\u00a0\u00bb2″ c_align=\u00a0\u00bbcenter\u00a0\u00bb active_section=\u00a0\u00bb9″ collapsible_all=\u00a0\u00bbtrue\u00a0\u00bb][vc_tta_section title=\u00a0\u00bbGeneral Terms Piraeus – Chania & Piraeus – Heraklion\u00a0\u00bb tab_id=\u00a0\u00bb1519121178454-312c504d-cad0fbe2-47fe\u00a0\u00bb][vc_column_text]GENERAL TERMS<\/strong><\/p>\n

 <\/p>\n

1. PASSENGER NAME LIST<\/strong><\/p>\n

According to EU Directive 98\/41 it is mandatory, for safety reasons, to list by name all passengers on every sailing.<\/p>\n

To make that possible, tickets are issued BY NAME<\/strong> and specifically must include:<\/p>\n

 <\/p>\n

– PASSENGER\u2019S FIRST AND LAST NAME<\/strong><\/p>\n

– GENDER: MALE\/FEMALE<\/strong><\/p>\n

– AGE: ADULT-CHILD-INFANT<\/strong><\/p>\n

– TYPE OF VEHICLE, PLATE No<\/strong><\/p>\n

\u0399n addition, the issuing agent must be notified of passengers requiring SPECIAL CARE.<\/p>\n

 <\/p>\n

PASSENGER\u2019S PHONE NUMBER::<\/strong><\/p>\n

Passengers are advised to provide their travel agency with a telephone number (preferably mobile phone number) so they can be contacted in case of emergency e.g. cancellation of departure due to bad weather conditions etc.
\nPassengers should check at ticket issue, if the data shown on the ticket is correct (date, time, itinerary, vessel\u2019s name, ID details, etc.)<\/p>\n

It is strictly forbidden to issue tickets on board; therefore for their convenience, passengers must contact their travel agent on time to book and issue their tickets.<\/p>\n

Children up to 5 years old:<\/strong> hey travel for free, without being entitled to a bed or a seat. It is obligatory to issue a Free of Charge ticket. Children traveling in cabins or seats, are entitled to 50% discount and they must be accompanied by an adult.<\/p>\n

 <\/p>\n

2. NUMBERED SEATS<\/strong><\/p>\n

Use is only allowed to the holders of numbered seat tickets.<\/p>\n

 <\/p>\n

3. EMBARKATION PROCEDURE<\/strong><\/p>\n

Passengers must:<\/p>\n

\u03b1) report at the embarkation area at least one (1) hour before departure.<\/p>\n

\u03b2) if travelling by car, one (1) hour before departure.<\/p>\n

Drivers are obliged to embark and disembark their vehicle. Vehicles\u2019 passengers must exit the vehicle before embarkation. Vehicles\u2019 priority order for embarkation is determined by the Port Regulations of each Port Authority, where embarkation takes place.<\/p>\n

All passengers should be able to present their valid travel documents. The company reserves the right not to allow boarding in case of a passenger not having the travel documents required. In case a passenger wishes to disembark prior the ship\u2019s departure, he\/she is obliged to inform the vessel\u2019s<\/p>\n

Purser\u2019s Office and upon leaving the ship to take all of his\/her luggage as well. In case of vehicles, please mind that there is the possibility of being unable to remove them from the ship\u2019s garage due to their pre-arranged parking positions.<\/p>\n

 <\/p>\n

4. TICKET OPTION DATE<\/strong><\/p>\n

Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period, the booking is automatically cancelled.<\/p>\n

 <\/p>\n

5. OPEN DATE TICKETS<\/strong><\/p>\n

Open date tickets are not valid for boarding, unless a new ticket for a specific date or travel has been issued. Open date tickets are valid for 1 year from the date of issue. If passengers wish to travel during a period in which a higher tariff is in force, then they must pay the difference between the current and the pre-paid open ticket fare. Passengers with open date tickets must reserve their journey well in advance. The Company cannot secure the reservation of the passengers on their desired travel dates or accommodation type.<\/p>\n

Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, the date the ticket has been converted to open date ticket, is considered as the cancellation date. Any refund will be made according to the initial date of voyage.<\/p>\n

 <\/p>\n

6. CHANGES \u2013 TICKET CANCELLATION<\/strong><\/p>\n

Tickets can be invalidated by the issuing agency.<\/p>\n

Tickets cannot be invalidated by phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.<\/p>\n

The refund for the invalidated tickets can be made by the issuing agency and is valid for up to 1 year after the date of invalidation.<\/p>\n

Tickets can be converted to open date tickets, by phone. Tickets can be converted to another departure date, by phone.<\/p>\n

In this case, passengers must receive their tickets from the Port Offices at the port of departure, before embarkation.<\/p>\n

 <\/p>\n

CANCELLATION FEES<\/strong><\/p>\n

HIGH SEASON: 14\/12\/18-07\/01\/19, 08\/03\/19, 11\/03\/19, 19\/04\/19-05\/05\/19, 14\/06\/19, 17\/06\/19 & 28\/06\/19-01\/09\/19<\/strong><\/p>\n

 <\/p>\n

Up to 14 days prior to departure: <\/strong>Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.<\/p>\n

From 13 days and up to 7 days prior to departure: <\/strong>A 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.<\/p>\n

From 6 days and up to 2 hours prior to departure: <\/strong>A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.<\/p>\n

2 hours prior and up to the departure: <\/strong>50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.<\/p>\n

After departure: <\/strong>Tickets cannot be cancelled or converted to open date tickets or for another departure date.<\/p>\n

 <\/p>\n

LOW SEASON: All the other dates except those mentioned in HIGH SEASON<\/strong><\/p>\n

 <\/p>\n

Up to 1 hour prior to departure: <\/strong>Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.<\/p>\n

1 hour prior and up to the departure: <\/strong>50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.<\/p>\n

After departure: <\/strong>Tickets cannot be cancelled or converted to open date tickets or for another departure date.<\/p>\n

 <\/p>\n

7. CANCELLATION OF DEPARTURE OR DELAY DUE TO EXTREME WEATHER CONDITIONS etc.<\/strong><\/p>\n

 <\/p>\n

DELAYED DEPARTURE:<\/strong><\/p>\n

Passengers and vehicles can embark without changing their tickets.<\/p>\n

 <\/p>\n

CANCELLATION OF DEPARTURE:<\/strong><\/p>\n

The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a new ticket for the next scheduled departure, subject to availability.<\/p>\n

 <\/p>\n

ATTENTION:<\/strong><\/p>\n

In case of a departure being delayed or cancelled due to extreme weather conditions etc., passengers are kindly requested to contact the company\u2019s port agencies in order to be informed about the new departure time.<\/p>\n

 <\/p>\n

8. LOSS OF TICKET(S):<\/strong><\/p>\n

When a ticket is lost:<\/p>\n

\u03b1) a new ticket must be bought, in order to travel.<\/p>\n

\u03b2) passengers must report in writing, to the Company\u2019s Central or Port Offices, before the scheduled departure, the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket, as well as the number of the new ticket bought. If, after checking the company\u2019s records, the lost ticket has not been found used or replaced, within one (1) month after the departure date, the company will grant a ticket free of charge, for exactly the same value of the one lost.<\/p>\n

 <\/p>\n

9. SCHEDULES<\/strong><\/p>\n

Arrival times quoted indicate the time the vessel arrives at the entrance of the port. The Company is not responsible for any delays, changes or cancellation of itineraries which may have been caused due to bad weather conditions, orders coming from the Ministry of Mercantile Marine or from the Port Authorities or due to force majeure. The Company reserves the right, upon approval of the competent Ministry, to reschedule its vessels if necessary, as well as to modify the timetables. All changes are published on the Official Website of the Company and they are also announced to all the collaborating agencies.<\/p>\n

 <\/p>\n

10. FARES – DISCOUNTS<\/strong><\/p>\n

Fares include maritime transport and taxes. Catering is not included. The company reserves the right to change the fares. All discounts\/offers are
\nnot cumulative and only one (the greatest) is granted at a time. Passengers entitled to a discount, should mention it during the reservation and present all justifying documents when issuing the discounted tickets and also when boarding the vessel. After ticket issuance, no fare difference is refunded. For Group, bus or unaccompanied vehicles\u2019 fares, the prices are fixed upon request to the Company.<\/p>\n

 <\/p>\n

11. LUGGAGE – VALUABLES<\/strong><\/p>\n

Luggage should be placed in the designated areas of the vessels as per the crew\u2019s instructions. Passengers are entitled to carry free of charge, luggage up to 50 kilos or 1m3. Luggage must not contain valuable items. These items can be handed over to the Chief Purser for safe-keeping. The company is responsible for the damage or loss of luggage on board, only if they have been handed over for safe-keeping and a relevant receipt has been issued. The company cannot be held responsible for any loss of money or valuables left in the cabins, the ship’s common areas or the vehicles. Any loss should be reported at the ship’s Reception Desk or at the Customer Service Department.<\/p>\n

 <\/p>\n

12. PASSENGERS WITH SPECIAL NEEDS<\/strong><\/p>\n

On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance (please contact with company\u2019s Port Agencies or Reservations Dept., tel.: +30-210-4197400) or Call Center, tel. +30-210-8919700.<\/p>\n

 <\/p>\n

13. PET ACCOMMODATION<\/strong><\/p>\n

Pets travel in Pet cabins, which are available for pet carriage or in specially designed kennels on the ship’s deck. Due to the limited number of Pet cabins, it is necessary to reserve them in advance. For reasons of public hygiene, pets are not allowed in cabins (other than the specially designated pet cabins), bars, restaurants and the ship\u2019s indoor public areas.<\/p>\n

When walking on the open deck, they should wear muzzle and be on a leash and accompanied by a guardian. Passengers traveling with a pet should hold updated health documents for their pet and are responsible for the pet\u2019s care, safety, hygiene and are obliged to comply with the regulations concerning animal care on board and they are solely responsible for any possible harm or damage by their animals to any third party.<\/p>\n

Special areas for the pets\u2019 daily hygiene are available on board. Unaccompanied pets are not accepted for embarkation.<\/p>\n

 <\/p>\n

14. CUSTOMER SERVICE DIRECT LINE<\/strong><\/p>\n

For any Customer Service inquiries, comments or suggestions, please contact:<\/p>\n

– or ATTICA GROUP vessels (SUPERFAST FERRIES & BLUE STAR FERRIES), tel.: +30 210-8919010, e-mail: cs.domestic@attica-group.com<\/a><\/p>\n

– for ANEK LINES vessels, tel.: +30 210-4197470. e-mail: customerservice@anek.gr<\/a><\/p>\n

 <\/p>\n

15. SAFETY ON BOARD<\/strong><\/p>\n

Passengers should comply with the instructions of the Master and the crew, regarding the maintenance of order, hygiene and safety on board. Persons refusing to comply with these demands, shall be denied access on board and will be reported to the Port Authorities. The company and the ship are not responsible for accidents, loss or damage prior to boarding and after disembarkation. Explosives, inflammable, incendiary and dangerous materials in general are strictly forbidden on board.<\/p>\n

 <\/p>\n

16. USEFUL INFORMATION<\/strong><\/p>\n

Cabins are characterized and used as 2-bed, 3-bed or 4-bed, depending on the number of passengers occupying it, not on the number of beds.
\nPassengers may use all the public areas of the ships (Bars, Restaurants, Lounges, etc).
\nSleeping or eating in the lounges or in the corridors is prohibited.
\nSmoking is prohibited, by the Greek Law, in public indoor areas and cabins of the ship.
\nEURO is the official currency on board.
\nOther entitlements-obligations to the passenger are under the Law 3709\/FEK.213\/14- 10-08, as it has been amended by Article 35 of Law 4150\/2013 (FEK 102A\u2019\/29-04- 2013.).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbTermes Et Conditions G\u00e9n\u00e9rales de l’Adriatique 2019″ tab_id=\u00a0\u00bb1548244885794-5f4ad3e1-66ebfbe2-47fe\u00a0\u00bb][vc_column_text]Les passagers, leurs bagages et leurs v\u00e9hicules sont transport\u00e9s conform\u00e9ment aux dispositions (g\u00e9n\u00e9riquement appel\u00e9es \u00abTermes et Conditions g\u00e9n\u00e9rales\u00bb) des Conventions et Trait\u00e9s Internationaux, du Code maritime priv\u00e9 grec, ainsi qu\u2019aux conditions g\u00e9n\u00e9rales de transport des navires d\u2019 Anek Lines, Blue Star Ferries ou de Superfast Ferries – ci-apr\u00e8s appel\u00e9s le(s) navire(s) -, tels qu\u2019elles ont \u00e9t\u00e9 d\u00e9finies par les gestionnaires des navires agissant en nom et place des propri\u00e9taires des navires (gestionnaires et propri\u00e9taires des navires \u00e9tant ci-apr\u00e8s appel\u00e9s ensemble \u00ab la Compagnie \u00bb). Ces Termes et Conditions g\u00e9n\u00e9rales comprennent les exclusions et limitations de la responsabilit\u00e9 du transporteur en cas de d\u00e9c\u00e8s, maladie, dommage ou perte des v\u00e9hicules ou bagages, ainsi qu\u2019en cas de retard ou d\u00e9viation. Les Termes et Conditions G\u00e9n\u00e9rales de transport de la Compagnie sont \u00e0 la disposition du public sur simple demande.<\/p>\n

Horaires et Tarifs<\/strong><\/p>\n

Les tarifs et horaires indiqu\u00e9s dans la brochure de la compagnie sont bas\u00e9s sur les conditions existantes \u00e0 l\u2019heure de l\u2019impression. Si ces conditions changeaient apr\u00e8s l\u2019impression, la Compagnie se r\u00e9serve le droit de modifier les horaires, les tarifs et les itin\u00e9raires ou de limiter ses obligations contractuelles sans avertissement. La Compagnie n\u2019est toutefois pas responsable des dommages en r\u00e9sultant. Les conditions susmentionn\u00e9es comprennent toutes sortes de circonstances impr\u00e9visibles, telles que l\u2019augmentation des prix du carburant ou les fluctuations mon\u00e9taires. Au cas improbable o\u00f9 les obligations contractuelles ne pourraient pas \u00eatre remplies, le client a droit au remboursement int\u00e9gral des sommes pay\u00e9es. La Compagnie ne saurait \u00eatre tenue responsable des retards dus \u00e0 des tierces personnes, aux autorit\u00e9s portuaires, ou \u00e0 des conditions m\u00e9t\u00e9orologiques extr\u00eames et inhabituelles. Les horaires peuvent \u00eatre modifi\u00e9s sans avertissement.<\/p>\n

Conditions requises pour les r\u00e9servations<\/strong><\/p>\n

En application des regles internationals SOLAS et de la Loi Europ\u00e9enne (Directive de la Communaut\u00e9 98\/41\/EC dat\u00e9e du 18\/09\/1998), les passagers doivent fournir les informations suivantes lors de la r\u00e9servation: Nom et Pr\u00e9nom, Sexe, Nationalit\u00e9, Date de naissance, Num\u00e9ro de t\u00e9l\u00e9phone, Type et Immatriculation du v\u00e9hicule (le cas \u00e9ch\u00e9ant). Les passagers ressortissants de pays hors de l\u2019Union Europ\u00e9enne et de pays hors de la zone Schengen sont tenus de fournir les informations suppl\u00e9mentaires suivantes: num\u00e9ro et date d\u2019expiration de leur passeport, date d\u2019expiration de leur visa (si n\u00e9cessaire).<\/p>\n

 <\/p>\n

Validit\u00e9 des billets<\/strong><\/p>\n

Les billets sont valides un an \u00e0 compter de leur date d\u2019\u00e9mission, exception faite des billets \u00e0 p\u00e9riode de validit\u00e9 limit\u00e9e. Un billet n\u2019est pas cessible, sauf en cas de disposition l\u00e9gale contraire. La personne autoris\u00e9e \u00e0 voyager est la personne dont le nom figure sur le billet (contrat de passage). La Compagnie se r\u00e9serve le droit de demander aux passagers de pr\u00e9senter une pi\u00e8ce d\u2019identit\u00e9 valide avant l\u2019embarquement et ne saurait \u00eatre tenue pour responsable si un passager – autre que la personne autoris\u00e9e \u00e0 voyager avec ce billet ne correspond pas au passager mentionn\u00e9 sur le billet, ou s\u2019est fait rembours\u00e9.<\/p>\n

 <\/p>\n

Taux de change<\/strong><\/p>\n

Les prix des billets achet\u00e9s dans d\u2019autres pays ou \u00e0 bord peuvent occasionner des \u00e9carts de prix en raison des fluctuations dans le taux de change.<\/p>\n

 <\/p>\n

Annulations – Remboursements<\/strong><\/p>\n

Les billets peuvent \u00eatres annul\u00e9s aupr\u00e8s des Agences de voyage, des Agents Portuaires, de l\u2019Agent de Ventes Premium, ou aupr\u00e8s des Agences de la Compagnie o\u00f9 les r\u00e9servations et paiements ont \u00e9t\u00e9 effectu\u00e9s.<\/p>\n

En fonction de la date d\u2019annulation, les sommes suivantes seront rembours\u00e9es (\u00e0 l\u2019exception des offres sp\u00e9ciales)<\/p>\n